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Accessibility Policy

This accessibility statement applies to the Lightbulb Service website.

The website has been developed for the Lightbulb Service and is managed by the Lightbulb Service based at Blaby District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you with 3 working days.

If you cannot access the map on our Get in Touch web page, please call us on 0116 272 7655 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: lightbulb@blaby.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The Minicom service is a telephone typewriter device for communication for people who are deaf, hearing impaired or have a speech impediment.  A Minicom is like a telephone with a small keyboard and screen.  Instead of speaking, you type what you want to say.  Then, by inputting a Minicom number, your message is relayed down the telephone line and appears on the screen of the member of staff you are calling (it is held in reception).

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English.

We offer braille copies of documents, web pages and other resources upon request.  We will also discuss with the service user when arranging to find the best solution.

Technical information about this website’s accessibility

The Lightbulb Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested Lightbulbservice.org

Lightbulbservice.org was last tested on the 16th April 2021.  The test was carried out by Silktide. All pages of the website and PDF documents withing the website were tested.

We have scored 99/100 for accessibility, 99.8% is compliant for level A WCAG 2.1 checks, 99.0% is compliant for level AA WCAG 2.1 checks and 99.0% is complaint for level AAA WCAG 2.1 checks.

Silk Tide Accessibility Results

You can contact lightbulb@blaby.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Third-party applications

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant.  However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website.  Third party applications include:

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

Signed off by:

Teresa Neal.  Business, Partnerships & Health Improvement Group Manager at Blaby District Council

This statement was prepared on 15th December 2020. It was last reviewed and updated on 19th April 2021

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